Return / Refund

If you are not fully happy with the goods you have received, you can return them to us within 14 days of receipt, providing they are in original resalable condition.

Once returned you will be entitled to receive an exchange or a refund, which will not include the cost of the original postage and packaging. We are not able to refund or exchange items that appear to have been worn, washed, or are not in original condition. Ensure your return is well packaged, and meets all the conditions outlined at the bottom of this page.

- Returns should be shipped with a service that provides a tracking number and insurance as we are not responsible for delayed or lost packages.

Shipping: The customer is responsible for shipping the item back to us for exchange. We recommend using a tracked and insured shipping service to ensure the safe arrival of the item.

Quality Check: Article once received at our warehouse would go under Quality Check for eligibility of exchange. If approved/ rejected, you will be notified by email or call.

Exchange time frame: Once we receive the returned item, we will process the exchange within 3-5 business days. The exchanged item will be shipped back to you via our standard shipping method.

We hope this policy helps you shop with confidence at ad hoc. If you have any questions or concerns, please don't hesitate to reach out to our customer service team for assistance.